Frequently Asked Questions
Everything you need to know about our gourmet selections and delivery.
How do you ensure the freshness of perishable goods during shipping?
All perishable items from Reilly & Sons are packed in insulated thermal liners with food-grade gel ice packs. We use expedited shipping methods to ensure your products arrive at the optimal temperature.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or does not meet our quality standards, please contact our support team within 24 hours for a full refund or replacement.
Do you offer international shipping?
Currently, we only ship within the continental United States and Canada to ensure that our products maintain their peak freshness and quality during transit.
Are your products suitable for people with specific allergies?
We provide a full list of ingredients and potential allergen warnings on every product page. Please note that our facility processes nuts, dairy, and gluten, so cross-contamination is possible.
Can I track my delivery in real-time?
Yes, once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress until it reaches your doorstep.
Do you offer wholesale pricing for restaurants or retailers?
We do offer bulk discounts and wholesale accounts for culinary professionals. Please visit our 'Wholesale' page or contact our sales team directly for more information on pricing and minimum order quantities.