Returns & Exchanges

At Reilly & Sons, we take pride in the quality of our artisanal food products; if your order arrives damaged or does not meet our freshness standards, we are committed to making it right. Due to the perishable nature of our items, we offer a 14-day window for reporting issues to ensure your complete satisfaction.

1

Inspect Your Order

Upon delivery, please examine your package immediately to ensure all perishable items are in perfect condition and the safety seals are intact.

2

Document Issues

If you notice any damage or quality concerns, take high-quality photographs of the product and the packaging to help our team assess the claim.

3

Contact Support

Email our customer care team at [email protected] with your order number and the documentation gathered in the previous step.

4

Resolution Process

Once approved, we will initiate a full refund to your original payment method or dispatch a fresh replacement shipment at no additional cost to you.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing